|
|
|
Product Support
Our diverse core skills mean we can efficiently process almost any electronic/ electrical/ electro-mechanical items, to whatever level necessary. This list gives a flavour of just some of the product technologies we support.
-
Component level debug diagnosis
-
BFT & System level test
-
Repair to IPC and Military standards
-
Project Management of RF repair processes
-
Technologies such as GSM cellular networks at handset and base-station level, commercial wireless broadband, military comms etc
RMA Management Capability
Each customer has needs differing needs, so Focus Support offer any degree of RMA support necessary
-
System based RMA control process
-
Process fallout or In/Out of Warranty field returns
-
Customer consigned or in-house test process development
-
System, sub-assembly or component level debug
-
Repairs to all workmanship standards
-
Fault reporting by serial no, integrated to customer format
-
Full root cause analysis with financial viability of repairs declared
-
Management of process via manufacturer or directly with end user
-
Customer liaison and relationship management
-
Service event call management with logistics provision
-
Stock management e.g. New for faulty replacement
-
Demand-led spares request, parts salvage or full procurement services
Repair Centre
Focus Support's Head Office and Technology Repair Centre are located in Rosyth, East Central Scotland, this provides:
-
Excellent transportation links to UK and Europe
-
Full functional test capability, diagnostic services, manufacturing services and extensive BGA, PTH and SMT rework support
-
Full material segregation and tracking/ reporting
-
ESD protected environment
-
24x7 security cover by Group 4
Industrial Partners & Customers
Focus Support serve all types of organisations ranging from large multi-nationals to smaller independent companies including:
|
